Customer Service /Documentation Staff (3 ~ 4 Lakhs) Code-33465

Dagon Glory Recruitment Services
Updated at: 14/01/2020
Job Details
Job Type:
Full Time
Job Category:
Customer Services
No. of Vacancy:
Company Details
Company Main Industry:
Logistics/Freight Forwarding
No. of Employees:
Joining Period:
30 (in days)
Preferred Candidate
Career Level:
Senior / Executive
Bachelor's Degree
Years of Experiences:
1-3 Years
Professional skills

English-4 Skills, Good Interpersonal Skills, Good Communication Skills, Computer Skills

Job Description

The recruitment company is Logistics & Transport(Freight Forwarding) Located in Mingalar Taungnyunt Tsp

Job Description
- Handle incoming call and inquiry email, placing and processing customer orders
- Prepare documents for custom clearance of Import Cargo/Export Cargo
- To liaise with internal departments to resolve customer's complaints
- Tracking Import / Export Cargo location
- Booking Cargo Space
- Update customers with shipment status, cargo location, cargo departure time, cargo arrival time, loading time, unloading time, latest pricing, schedule, etc. from time to time proactively
- Process sales invoicing in accordance with established procedures and standards
- Follow up and coordinate with local and overseas customers’ in/outbound business
- Assist Operation Dept for applying product import license or product export license if necessary (for example, Garment product import license or export license)
- Provide clerical support to the Department such as prepare debit note/credit note, organizing files of each shipment
- Build and maintain good relationship with customers
- To follow up customers for account receivable and handle payment for carriers/ shipping line
- Communicate with Sales Dept and Operation Dept for status inquires
- Follow the instructions of Customer Service Manager/ Supervisor
- Handle duties as company assigned

Job Requirement

- Must be graduated from University/ College
- Minimum 2 years of working experience in Freight Forwarding Industry as Customer Service
- Strong communication (both verbal and written), problem solving skills
- Good at Microsoft Office (Word, Excel, Power point) , email and good at presentation
- Good command in written and spoken of Myanmar and English

Company Profile

Dagon Glory Recruitment Services

Introducing Dagon Glory, a recruiting firm, that is in business of solving your talent scarcity. Dagon Glory is the perfect platform for employers to meet top talents in Myanmar.