Applied Service Engineer(Operation)(Air-con) (4 ~ 6 Lakhs) Code-29861

Dagon Glory Recruitment Services
Updated at: 03/12/2019
Job Details
Job Type:
Full Time
Job Category:
No. of Vacancy:
Company Details
Company Main Industry:
No. of Employees:
Joining Period:
30 (in days)
Preferred Candidate
Career Level:
Senior / Executive
Bachelor's Degree
Years of Experiences:
3-5 Years
Professional skills

English 4 Skills, Good Communication Skills, Good Interpersonal Skills, Computer Skills

Job Description

Key Role
• Oversee daily operation for service operation
• Job planning and scheduling
• Resources planning for scheduled work
• Technical skill competency progression for service team
• Execution of Service offering packaging
• Vendor / contractor qualification for subcontracting work

Key Responsibility
• To ensure the smooth running of the service department as well as its development in accordance to establish policies and procedures
• To ensure sufficient technical customer support is readily available
• To manage and monitor sub-contractors
• To analyze and solve technical issues encountered by Customer Service Team
• To ensure effective communication with other departments regarding technical issues encountered during customer support
• To ensure customer complaints are attended and establish good customer rapport
• To diagnose problems faced by customer
• To ensure quick response to customer complaints
• To train, educate and develop his/her team
• To ensure the service team performs the duty accordance to policies and procedures
• Service fleet management
• To manage the faulty returned parts from field
• To perform and commit to other duties and activities assigned by GM or Service Manager, if necessary

Key Accountability
• Service team development
• To ensure smooth daily operation and no miss in maintenance schedule, repair, complaint call attendance
• Monthly sales projection accuracy
• Availability of common spare parts to support customer
• To ensure total customer satisfaction by on time solving of warranty issues and customer quality complaints

The Service Engineer is expected to possess, but not limited to, the following specific abilities:
• Communicate (verbal, written)
• Access, analyze and evaluate data, particularly for developing customer support strategy
• Problem solving abilities, particularly in executive level
• Negotiation
• Trouble shooting
• Decision making
• Develop Staff
• Foster Teamwork Interpersonal Skills
• Prioritize options
• Delegate

Training Requirements
SAP – SD, MM & SM basic fundamentals
Effective and Efficient Customer Service
Service Recovery Plan and Action

Job Requirement

Prerequisite Skills & Knowledge
• Understanding of company’s mission and vision in order that the customer support strategy pertaining to quality are set in compliance with the company’s direction
• Air-conditioning Technical knowledge
• Technical report
• Basic Management report
SAP Modules: FI/CO/SD/MM/SM **
PC Skills: Basic Windows, Excel;
Word Processor: Create Documents
E-Mail: Create, Send and Retrieve Messages
** basic understanding and ability in using SD, MM & SM module

Company Profile

Dagon Glory Recruitment Services

Introducing Dagon Glory, a recruiting firm, that is in business of solving your talent scarcity. Dagon Glory is the perfect platform for employers to meet top talents in Myanmar.